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There was an interesting call out from the MetLife CEO in a recent A.M.
CB Insights recently published a nice summary of alliances between automakers and insurers that provide insurance as part of the lease.
Carriers, from MetLife to startup pet insurer FIGO, have been going headless, i.e.
Earlier this week, I participated in the Council of Insurance Agents and Brokers’ annual legislative conference in Washington D.C., presenting on the recent trends in InsureTech to the CIO Working Group.
Customer Experience, Innovation, and Analytics at Novarica’s Hartford Regional RoundtableJanuary 22, 2018
More than 20 insurer IT leaders and staff members joined us last week in Hartford for our latest Regional Roundtable.
One of the big news stories that impacted the annuities ecosystem over the past two years was around the Department of Labor (DOL) Fiduciary Rules, intended to create guidelines for focusing on client best interests in the sale of retirement-oriented products.
Many insurers — especially regional players with deep ties to their local community — stress that customer service is a key differentiator for their business.
Progressive recently launched an NLP-enabled chatbot via Facebook Messenger in an attempt to “meet customers where they are.” The chatbot, Flo, is based on Progressive’s television persona of the same name and is designed to embody her personality in combination with AI capabilities.
I recently attended Plug and Play’s Broker•Age conference, hosted at their office in Sunnyvale.
JD Powers’ latest report on US Auto Claims Satisfaction confirms that 9-12% of auto claims begin online through a phone or computer, a finding that many articles about the study frame as a disappointing adoption rate given the amount invested in these capabilities.