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Best Practices Case Study Compendium 2012

Published: November 2012
Price: $2,500

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This report includes 41 case studies from 32 insurers. It is designed to provide insurer business and IT executives with detailed examples across as
broad a range as possible of diverse industry initiatives.

The cases are presented in four categories:

  • Practice: adoption of a specific practice to enhance the effectiveness of IT.
  • Quick Hit: short projects designed to deliver specific business value.
  • Expansion: projects that expand or enhance the capabilities of existing systems.
  • Transformation: projects that create significant new capabilities, often involving systems replacements or re-engineering

Prior to publication, these case studies were reviewed by a nominating committee of CIO members of the Novarica Insurance Technology Research Council, which selected nominees for a Novarica Research Council Impact Award in each category. The award winners were selected by a vote of more than 50 CIO members of the Research Council, and are highlighted in the report.

Taken together, these case studies provide a useful set of examples of impactful IT projects. While they vary widely, some common characteristics of impactful projects are:

  • Clear articulation of expected business value
  • Consistent executive sponsorship
  • Consistent and frequent communication during the project
  • Close coordination with vendors
  • Clear use of success metrics


Index of Case Studies…2
General Observations About Impactful Projects…4
Summaries: Practices…6
Summaries: Quick Hit…20
Summaries: Expansion…37
Summaries: Transformation…56
About Novarica…85

  • Tagged:
  • Case Studies
  • , Core
  • , Data
  • , Digital
  • , IT Management
  • , Research Council Studies
  • , Agent Portals
  • , Agile
  • , Billing
  • , Analytics
  • , Claims
  • , Innovation
  • , Enterprise Architecture
  • , Project Management
  • , Life Insurance
  • , New Business
  • , PAS
  • , Property/Casualty
  • , Rating
  • , Underwriting