Menu

Log in
  • IIR: Fortegra Backs Auto InsurTech Clearcover as Underwriting Partner

    IIR: Fortegra Backs Auto InsurTech Clearcover as Underwriting Partner
    - Matthew Josefowicz
    “These are exactly the types of partnerships that we expect to see between InsureTechs and incumbent carriers in the digital distribution world,” comments Matthew Josefowicz, CEO of research and advisory firm Novarica. “Established program writers bring product design and risk capacity, while InsureTech MGAs bring customer focus and experience design. Focused distribution partners with market-specific value propositions could be a great way for carriers to stake a claim in the highly competitive general market for personal lines without spending tens of millions on advertising.”
  • Insurance-Canada.ca: Chatbots Offer Insurers Benefits But Don’t Replace Need for People

    Insurance-Canada.ca: Chatbots Offer Insurers Benefits But Don’t Replace Need for People
    - Jeff Goldberg
    “Although chatbots can offer insurer gains in customer service, insurers should proceed with caution when implementing this technology. While some self-service functions are ripe for chatbot usage, others may require a more human element,” says Jeff Goldberg, Senior Vice President of Research and Consulting at Novarica, and lead author of the report. “As Novarica likes to say: cyborgs are better than robots. A chatbot that enhances and supplements a human channel will out-perform a purely automated platform.”
  • Insurance-Canada.ca: Robotic Process Automation is Here to Stay: Novarica

    Insurance-Canada.ca: Robotic Process Automation is Here to Stay: Novarica
    - Jeff Goldberg
    “RPA can serve a cost-efficient, short-term solution for poorly integrated platforms. When legacy or siloed systems create a need for humans to manually transfer data, an RPA investment can be a quick way to reduce errors and move humans to higher value tasks,” says Jeff Goldberg, Senior Vice President of Research and Consulting at Novarica, and lead author of the report. “It’s also a non-intrusive approach that avoids changes to core systems, some of which might have difficult-to-maintain legacy code or inaccessible APIs.”
  • IIR: Effisoft USA Relocates Reinsurance Software Operation in Response to Market Demand

    IIR: Effisoft USA Relocates Reinsurance Software Operation in Response to Market Demand
    - Jeff Goldberg
    “Despite the heavy investment into core systems in the last two decades, insurers haven’t focused much of their budget onto their core reinsurance systems, and most are either using legacy technology or custom Excel spreadsheets to manage their reinsurance contracts, according to Jeffrey Goldberg, senior VP at research and advisor firm Novarica.”
  • Dig-In: Growth vs. opportunity in insurtech strategy

    Dig-In: Growth vs. opportunity in insurtech strategy
    - Jeff Goldberg
    “Insurers are continuing to invest in insurtech in a variety of ways, working out how to best leverage the financial and technological growth of this emerging marketplace. An interesting case is that of Allianz, with the recent announcement that the company is switching models from a startup incubator to a venture fund.”
  • Tearsheet: Allstate is watching you: How the insurer uses social media to check claims

    Tearsheet: Allstate is watching you: How the insurer uses social media to check claims
    - Jeff Goldberg
    “If you catch someone defrauding you and you accuse them of fraud, public perception is likely going to be on your side, but if you’re using social media data to make price decisions or risk assessment decisions and the customer hasn’t lied to you, that is a very different story,” said Jeff Goldberg, svp of research and consulting at Novarica.
  • Insurance-Canada.ca: Addressing Staffing Challenges Critical to Success of Transformational Programs

    Insurance-Canada.ca: Addressing Staffing Challenges Critical to Success of Transformational Programs
    - Chuck Gomez
    “For those embarking on a new, large transformation program, especially for the first time, the initiative can feel overwhelming,” said Chuck Gomez, Vice President of Research and Consulting, and author of the report. “The large forthcoming effort being undertaken by both IT and the business, in addition to the expected bottom line-impacting results at the end of the initiative, can be daunting. Taking on a large transformation program will span years, but spending time on staffing concerns will result in a better aligned, more effective, and, ultimately, successful program.”
  • Dig-In: 6 tips for staffing insurance transformation projects

    Dig-In: 6 tips for staffing insurance transformation projects
    - Chuck Gomez
    “Transformation is the watchword in the insurance industry as carriers race to shed their legacy systems and processes in favor of digital. But the hard work doesn’t end when new technology is selected. Adequate and smart staffing is also crucial to ensuring success during implementation and beyond. Novarica VP Chuck Gomez outlined six tips for insurance CIOs to keep in mind in staffing transformation programs in a new brief.”
  • Connected Futures: Driving Down Insurance Risk With IoT

    Connected Futures: Driving Down Insurance Risk With IoT
    - Tom Benton
    “Some of the key opportunities of connected cars and the use of IoT devices to connect a city’s assets include reduction of risk by increasing driver and auto awareness of road conditions and communication of locations of repair crews, malfunctioning signals/equipment and accidents, said Tom Benton, vice president of research and consulting at Novarica, a consulting firm with a focus on the insurance industry.”
  • Dig-In: Insurers need cybersecurity governance

    Dig-In: Insurers need cybersecurity governance
    - Jeff Goldberg
    “A cyber-security governance group with various business stakeholders can’t be making priority decisions the same way they do for IT and data projects. The point of cyber-security governance will be to educate and explain, and to provide a forum for the CISO to set priorities with the backing of the CEO.”
1 2 3 64