Log in

Dozens of Insurer CIOs Prepare for a Future of Digital Disruption and Data Demands at 9th Annual Novarica Council Meeting

Meeting Report Published Today Cites Legacy Core Systems, War for Talent, and Managing Change as Continuing Areas of Concern

May 17, 2016 (BOSTON) – Preparing for disruption and optimizing technology capabilities for the “new normal” are high priority areas for more than 60 CIOs who gathered at the 9th annual meeting of the Novarica Insurance Technology Research Council. The Council Meeting, held April 20-21 in Providence, RI, provided an opportunity for CIOs to discuss these challenges with peers and learn from outside experts, including professors from Harvard Business School and Brown University’s Executive Masters in Cyber-Security Program. Research and strategic advisory firm Novarica presents the findings of the meeting in a new report, available at

“The Novarica Council meetings not only allow me the opportunity to network with my peers from some of the biggest and most successful companies in the industry, but also the chance to gain insight and expertise from Novarica on the latest industry trends and issues,” said Patti Kleigl, AVP and CIO at Principal Financial Group. “Definitely worth the investment.”

“The Council meeting was a great venue for engaging with peers on relevant topics that we want to talk about – free of any vendors pushing their agendas,” said Alan Mercaldo, CIO of Builders Mutual. “Novarica also provided full access to their analysts to get first-hand perspectives on what they see in the industry. Time well spent.”

“I found the session to be valuable and informative,” added Walter Berkowicz, chief architect for life technology solutions at Allstate. “Meeting with peers enabled a more complete understanding of the issues in the industry.”

The report includes summaries of:

  • Novarica president Matthew Josefowicz presentation on trends and challenges facing insurer IT leaders in “the first year of the future,” including new entrants, changing customer expectations, “new normal” technology-enabled capabilities, and the need for better KPIs for IT.
  • Harvard Business School professor Dr. Ryan Buell’s presentation on the role of Operational Transparency in service delivery
  • Brown University professor Dr. John Savage’s presentation on the evolving Cyber-Security Threat
  • A CIO Panel Discussion moderated by Novarica SVP Rob McIsaac and featuring members from major specialty and group benefits insurers as well as regional multi-line P&C insurers, with a focus on the challenges of digital and the war for talent.
  • Special Interest Group roundtable discussions chaired by CIO members focused on individual life, individual annuities, group benefits, personal lines, commercial lines, specialty, and workers comp. Topics covered in these sessions ranged from the impact of recent DOL rulings to security to core systems transformation and working effectively with vendors.
  • The report is available to insurer CIOs and other qualified senior insurer IT executive members of the Novarica Research Council at Interested executives can apply for membership to access the report.

    Desk copies of the report are available to qualified media. Please contact or call Stephanie Dalwin at 617-897-1953 for more information.

    About Novarica
    Novarica helps more than 80 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its clients include more than 80 property/casualty and life/annuity insurers. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and of nearly 400 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions. Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. More information at

    Press Contact:
    Stephanie Dalwin