Report

Medical Malpractice Insurance: Overview and Key Issues

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March 2019 – Medical malpractice insurers face a unique set of business and technology issues. The space is seeing consolidation among carriers, agents, and medical professionals; financial pressures are growing due to a steady decline in direct written premium; technological constraints from legacy environments are impeding insurer ability to engage clients.

Carriers are now turning their attention to customer service and engagement, making technology investments in data, digital, and core capabilities. This report provides an overview of current trends and issues confronting the medical malpractice insurance industry as well as corresponding areas of technology investment.

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