March 2019 – Medical malpractice insurers face a unique set of business and technology issues. The space is seeing consolidation among carriers, agents, and medical professionals; financial pressures are growing due to a steady decline in direct written premium; technological constraints from legacy environments are impeding insurer ability to engage clients.
Carriers are now turning their attention to customer service and engagement, making technology investments in data, digital, and core capabilities. This report provides an overview of current trends and issues confronting the medical malpractice insurance industry as well as corresponding areas of technology investment.
About the Author
Martin Higgins
Martin Higgins is a Senior Principal at Datos Insights. He has over two decades of experience working in insurance technology, having served as Practice Director for Edgewater Consulting, where he was responsible for the company’s property and casualty business nationwide. He has expertise in technology strategy, core system selection and implementation, Agile transformation and DevOps, business intelligence, systems integration, legacy...
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Eric Weisburg
Eric Weisburg is a Senior Principal at Datos Insights. His expertise lies in insurance technology, data, and analytics, and distribution, underwriting, and finance. Eric has over 20 years of LAB and P/C insurance industry, consulting, and IT experience. Prior to Datos Insights, Eric served as Managing Vice President of Strategic Initiatives at Tower Group Companies and VP at AIG, where he...