July 2019 – Transformational change has become commonplace in the insurance industry. New administration systems, digital strategies, and emerging technology implementations create opportunities for CEOs to deliver business value while requiring that they inspire their employees to rise to the challenge and embrace change.

Authentic leaders with empathy for the people these changes impact can help lead organizations through upheaval. Honest communication can build trust and excitement for a company vision and helps define individuals’ roles in making that vision a reality.

This brief focuses on the leadership tactics necessary to realize transformational change.