August 2018 - Digital disruptors are entering the insurance market with business strategies based on leading-edge technological capabilities. Their presence challenges existing carriers to meet new levels of service, customer and agent expectations, and to keep pace with an accelerating rate of digital change. To remain competitive, carriers must develop digital strategies to re-align their organizations, focus their IT investments, and guide them through the numerous decisions required across digitalization efforts.

This paper explores best practices digital leaders leverage to effectively shape their digital strategies.