November 2018 - Digital engagement with distributors and customers remains high-priority for insurers. While most portals today are either custom builds or vendor applications, insurers are exploring new classes of solution provider to help them deploy digital capabilities. Some carriers are looking to cross-industry solutions; others are investigating novel offerings from traditional insurance systems vendors.

This brief provides an overview of two solution categories—digital experience platforms (DXPs) and application Platform-as-a-Service solutions (aPaaS)—as well as profiles of vendors in both categories. DXP vendors in this report include DXC, EIS, EpiServer, Guidewire, Liferay, Sitecore, and ValueMomentum; aPaaS solution vendors in this report include eBaoTech, Majesco, Mendix, and Pega Systems.