September 2018 – First Notice of Loss (FNOL) capabilities can be a key differentiator for P/C insurers, as initiating a claim represents the critical “moment of truth” at the crux of the insurer/policyholder relationship. To meet enhanced policyholder expectations for digital experiences, insurers are leveraging data from sources such as telematics, smartphones, wearable devices, IoT sensors, and GPS. Carriers can ensure a positive experience and gain internal efficiencies by enhancing the digital capabilities that underpin this interaction.
This brief focuses on the impact of digital in P/C FNOL and provides CIOs and their business partners with insight on key elements of digital claims evolution.
About the Author
Harry Huberty
Harry Huberty is the Research Director for the Insurance Practice at Datos Insights, where he manages the Research Council, a moderated knowledge-sharing community of over 400 insurer senior executives. He also leads Datos Insights’s research on automotive telematics in personal and commercial lines. He holds an MTS in Religious Studies from Harvard Divinity School and a B.A. in Religion from...