August 2020 – This brief describes the value, challenges, and best practices for utilizing use cases to understand the goals and development of requirements throughout the project lifecycle. A common understanding across the user community, business, and IT can produce a more effective end product and enhance relationships. Use cases can help insurers develop common business understanding.
Use cases provide a sound basis for establishing scope and understanding system goals; they can evolve throughout the project to support analysis, planning, design, testing, and implementation. High-quality use cases can mature through the phases of systems development, allowing a complete understanding of business needs, and documenting the end-state system with clear requirements.
About the Author
Nancy Casbarro
Nancy Casbarro is Head of Insurance Advisory at Datos Insights. She has over 30 years of insurance technology experience, most of which were spent in senior IT leadership positions at MetLife. Most recently, Nancy served as the IT Solutions Delivery Vice President for the Group Benefits business at MetLife, supporting products, claims, underwriting, distribution development, and national accounts. Nancy also has...