Report

BPO-BPaaS Providers for P/C Insurers

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September 2020 – As BPO continues to grow, providers can offer insurers greater speed to market while addressing skill gaps and new processing considerations. This report provides an overview of 13 BPO-BPaaS providers to North American property/casualty insurers with a focus on their experience levels in key functional areas. The information in this report was collected directly from the providers using a proprietary Novarica RFI. The report contains a brief profile of each vendor, including a chart detailing the provider’s experience levels in specific, targeted functions.

Providers included: CGI, Cognizant, Covenir, DXC, EXL, Genpact, Infosys BPM, ReSource Pro, Seibels, Solartis, TCS, West Point Insurance, and WNS.

About the Author

Nancy Casbarro

Nancy Casbarro

Nancy Casbarro is Head of Insurance Advisory at Datos Insights. She has over 30 years of insurance technology experience, most of which were spent in senior IT leadership positions at MetLife. Most recently, Nancy served as the IT Solutions Delivery Vice President for the Group Benefits business at MetLife, supporting products, claims, underwriting, distribution development, and national accounts. Nancy also has...

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Other Authors

Eric Weisburg

Eric Weisburg

Eric Weisburg is a Senior Principal at Datos Insights. His expertise lies in insurance technology, data, and analytics, and distribution, underwriting, and finance. Eric has over 20 years of LAB and P/C insurance industry, consulting, and IT experience. Prior to Datos Insights, Eric served as Managing Vice President of Strategic Initiatives at Tower Group Companies and VP at AIG, where he...

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Mitch Wein

Mitch Wein

Mitch Wein is an Executive Principal in the Insurance Practice at Datos Insights. He has expertise in international IT leadership and transformation as well as technology strategy for banking, insurance (life, annuities, personal, commercial, specialty), and wealth management. Prior to joining Datos Insights, Mitch served in senior technology management positions at numerous financial institutions. At Bankers Trust (now Deutsche Bank), he automated...

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