September 2019 –Â Fraudulent attempts to take over annuity and life account balances are plaguing the insurance industry as assets in these accounts continue to grow significantly. Other financial institutions, like banks and investment houses, have been diligently implementing security and identity validation techniques. Insurers should follow their lead; they need to arm their contact center representatives with more than training as digital interactions and fraud attempts grow in frequency and sophistication.
About the Author
Deb Zawisza
Deb Zawisza is a Senior Principal at Datos Insights. She has expertise in insurance technology leadership and transformation with over 30 years of experience. Prior to joining the firm, Deb was SVP/CIO for Claims/Loss Control at Travelers Insurance, leading core system modernization, expansion of data and analytic capabilities, Agile transformation, and digital initiatives related to property/casualty claims across all lines...