CIO Best Practices: Why Demand Management Is More Than Managing Demand
Report Summary
CIO Best Practices: Why Demand Management Is More Than Managing Demand
This report is part of a series that began with Ten Essential Elements for Insurer CIOs, which focused on the role of the insurer CIO across ten key responsibilities.
December 2011 - This report focuses on the area of demand management, with a view on how this critical function impacts the CIO’s ability to contribute to business decision-making, innovation, and business strategy.
Effective demand management is far more than simply getting a handle on what work is getting done or not. Demand management represents a change in culture in which the IT organization becomes transparent with regard to project prioritization and status, thus building predictability and the confidence of the business organization.
This report draws on years of practical experience, conversations with CIO members of the Novarica Insurance Technology Research Council, and published success stories.
CONTENTS
Introduction…2
Demand Management…3
Demand Management Is About Leadership…3
Understanding What Is Being Worked On…4
Eliminate Distraction Work…5
Transparency Breeds Confidence in IT…6
Managing Supply…6
Conclusions and Checklist for Success…7
About Novarica…8