Best Practices Case Study Compendium 2015

Report Summary

Best Practices Case Study Compendium 2015

May 2015 -This report includes 37 case studies of IT practices and initiatives at insurers. It is designed to provide insurer business and IT executives with detailed examples across as broad a range as possible of diverse industry initiatives. The cases are presented in four categories:

  • Practice: adoption of a specific practice to enhance the effectiveness of IT.
  • Quick Hit: short projects designed to deliver specific business value.
  • Expansion: projects that expand or enhance the capabilities of existing systems.
  • Transformation: projects that create significant new capabilities, often involving systems replacements or re- engineering.

Prior to publication, these case studies were reviewed by a nominating committee of CIO members of the Novarica Insurance Technology Research Council, which selected nominees for a Novarica Research Council Impact Award in each category.

The 14 nominees are highlighted in this report. The winners will be selected by a vote of the 300+ insurer CIO and senior executive members of the Research Council. Taken together, these case studies provide a useful set of examples of impactful IT projects. While they vary widely, some common characteristics of impactful projects are:

  • Clear articulation of expected business value
  • Consistent executive sponsorship
  • Consistent and clear communication during the project, including the use of Agile methodologies
  • Close coordination with vendors
  • Clear use of success metrics

Contents
PRACTICE………….. 6
Ameritas Implements Project Execution Framework* ………. 7
Trustmark Implements Testing Center of Excellence* ………. 9
Philadelphia Insurance Implements Internal Social Media………..11
California Insurance Guarantee Association Improves Data Handling ……….. 12
QUICK HIT………………..14
Fidelity & Guarantee Life Launches e-App*…….15
Pekin Insurance Shifts Sales Team to Tablets* ………..16
Philadelphia Insurance Implements Legal Bill Review Solution*………..17
Allianz Life Deploys Electronic Document Submission ……..18
Brickstreet Deploys Self-Service Analytics for KPIs ………….. 19
Legal & General America Revises Issuance Process to Support Add-On Coverage . 21
Mi Millers Automates Producer Notification ………….. 22
Trustmark Improves Data Usability………..23
EXPANSION ……………..24
Citizens Property Deploys Online Marketplace to Redirect Ineligible Risk …25
CNA Deploys Enhanced Portal for BOP Endorsements*……27
Tokio Marine North America Deploys Analytics to Improve Agent Performance Management* … 29
UNUM Automates Data Import for Enrollment*……..31
Aflac Launches Same Day Claims Payments ……………33
Amerisure Revamps Agent and Policyholder Portal …………34
Large Life Insurer Speeds Marketing Document Generation……..36
Large P&C Insurer Implements Paperless Workflow ………..37
Penn Mutual Embraces New WAN Technology ………. 39
Philadelphia Insurance Deploys Agent Mobile Site ………….41
Small Homeowners Insurer Upgrades and Expands Core Systems Capabilities……43
TRANSFORMATION ………….. 44
AFBA/5Star Life Develops List Bill Solution* ……………45
HCC Launches New Product Line and Portal*………….47
Industrial Alliance Replaces Core Systems with Integrated Suite*……..49
MetLife Coverts to Unified Global Trading Platform* ………51
Pekin Insurance Transforms IT Organization, Processes, and Infrastructure*……..53
Cornerstone Replaces Legacy System with SaaS ……..55
Coverys Replaces Core Systems …………….57
HPIX Transitions to IaaS………..59
MiddleOak Implements Core Systems ……………60
Nationwide Deploys New Core System for Initial Product Line…………………..61
Phoenix Transforms Producer Website ………….63
Stonetrust Deploys Underwriting Platform …….65
Symetra Implements Claims and Absence Management SaaS Solution ……..67
USABLE Automates Invoice Processing…………..69

 

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