I had a chance to speak at the recent North Carolina CEO summit and one of the key takeaways was that one of the hardest things for companies in any industry to do is adjust their business processes to reflect … Continue reading →
While the business intelligence space has matured greatly in the last decade, it has been and remains an area where insurers need to work with a variety of platforms and tools to build out their capabilities. This requires a mix … Continue reading →
We’ve just published our Novarica Industry Intelligence Brief for Life and Annuity for October 2015. These reports highlight some of the most interesting industry stories from the past month, and present them along with Novarica commentary. Commentary is available to … Continue reading →
Companies may well understand the correlation between poor customer experiences and financial outcomes, but they seem to fail routinely in understanding what the root cause events are driving these results.